FAQ

We accept payment by PayPal or credit card (Visa, Mastercard, American Express & Discover).

If for whatever reason you are not satisfied with our service, we will return every cent of your money. For more information about refunds, please see our terms and conditions page (warranties section).

This sometimes happens when your email addresses contains a (_) or (.) symbol. This is not an issue with our website, but because some payment providers refuse to allow these email addresses as they can be exploited by hackers.

If this happens, you can either use a different email address or, alternatively, please let us know and we will arrange another easy payment method for you.

This might happen occasionally. We try our best to vet these responses out, but production companies and agencies can change their policies on a monthly basis (depending upon how busy they are or if they are actively looking for clients that month).

Where possible we send your query letter to agents and producers directly. However, in some cases (where staff leave before we have a chance to update our database or we can’t get a direct contact) your query will be directed to the main submissions email address of the agency/production company.

Nothing is guaranteed in this life, especially in this industry. But what is guaranteed is that if you write a good query letter and have a great screenplay/pitch we can give you the best shot at success out there.

However, it must be noted that our service only puts you in touch with agents and producers. The ultimate decision for whether you are successful or not lies with the agent/producer. At any one time, agents and producers may or may not be accepting new submissions. This varies month to month and according to the agents workload.

We have been established since 2011.

Unfortunately we are no longer able to provide this service. We have signed contracts and legal agreements with agents and producers that require us to keep our email list private (free from spam and free from abuse).

You will receive a confirmation email to let you know that your order has been processed. Also, you will start receiving emails in your inbox from agents and producers within a short time after your query letter has been sent out.

Yes, we recommend all writers copyright their work. You can do this through the Writer’s Guild of America (WGA), the US Copyright Office or the UK Copyright Office.

This varies. You will receive the majority of responses in the first 2 to 3 weeks. However, it is quite common for people to hear back from agents and producers six months after sending out their query letter.

Easy. All you have to do is select the type of production company you would like to pitch to.

Agents and producers sometimes have very strict inbox settings and it seems that Yahoo and AOL email addresses are often trapped in agents and producers junk folders (this is due to recent changes made by Yahoo and AOL on their mail servers). Gmail, Hotmail, Outlook and all other email addresses work absolutely fine.

No. An agent will only read your screenplay after they’ve read your query letter. For legal reasons, agents do not read unsolicited screenplays.

If you’re looking to find an agent, you will need to have your screenplay ready for submission. However, if you haven’t finished your screenplay you can pitch your idea using the “Film” or “TV Series” database service.

We would be happy to write your query letter for you, please click here to visit our query letter service page.

We have an excellent guide that can help you put together a great query letter. Please visit our home page to download the guide. Alternatively, for $95 we can write your query letter for you.